Returns and Refunds
Due to credit and debit card processing fees, we request that all customers place a minimum order of £5.00 before adding on postage charges.
Pay by PayPal or Bank Transfer
Standard payment is by credit or debit card using our online shopping cart and checkout. Payment is instant and we will be able to dispatch your order as soon as it is received. However we understand that credit/debit card payment is not always possible, and in certain circumstances we can arrange an invoice order to be paid either through PayPal or by bank transfer. In either case, seed will be despatched on receipt of payment.
Please email firstname.lastname@example.org with your order and your preferred payment method.
Seed orders can also be placed by post, payment being by sterling cheque (UK banks only) or sterling postal order. Cheques should be made payable to "Miss E M Crawford". This method is slower and less secure than using the shopping cart. All enquiries should be directed by email to email@example.com. Only Sterling cheques drawn on a UK bank can be accepted. Due to high bank charges we cannot accept cheques in Dollars, Euros or any currency other than Sterling.
Returns and Refunds
We are unable to accept returns. Refunds or replacements may be granted in exceptional cases. Our seed undergoes regular germination testing and we strive to offer only the highest quality seed.
Owl's Acre Seeds is not able to take responsibility for undelivered orders once a shipping confirmation has been sent. We request that international customers understand any import laws in their country that may affect the successful delivery of seed.
Customers are requested to advise us of their e-mail address when ordering by post. This will be used to notify you of any problems (eg if your order details are incomplete). We respect the privacy of our customers and do not pass any details on to third parties.